Refund policy

Return & Refund Policy

We want you to be completely satisfied with your order from Baristas Choice. If something isn't right, we're here to help. Please read the conditions below before requesting a return.

Returns

You have 14 days from the date you receive your order to request a return. To be eligible, your item must be:

Unopened, unused, and in the same condition in which you received it
In its original packaging with any seals still intact
Accompanied by proof of purchase, such as your order number or receipt

Because we sell food and beverage products, we cannot accept returns of items that have been opened or used, or whose seal has been broken, for hygiene and food-safety reasons.

How to start a return

To start a return, email us at info@baristaschoice.eu with your order number and the item(s) you would like to return. We will reply with instructions and the return address. Please do not send any items back before contacting us and receiving confirmation.

Return shipping

Customers are responsible for the cost of return shipping. Original shipping charges are non-refundable. We recommend using a tracked and insured shipping method, as we cannot be held responsible for returned items that are lost or damaged in transit before they reach us.

Refunds

Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be issued to your original payment method within 14 days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Damaged, defective, or incorrect items

If your order arrives damaged or defective, or you received the wrong item, please contact us at info@baristaschoice.eu within 14 days of delivery, including your order number and a photo of the issue. In these cases we will cover the cost of a replacement or refund, including any return shipping.

Non-returnable items

The following items cannot be returned: